Culture & Accountability
Build a culture where expectations are clear, accountability is embedded, and high performance is the norm.
The Problem We Solve
What's breaking down
- Values exist on paper but not in practice
- Accountability depends on who the manager is
- Underperformance tolerated too long before action
- Culture erodes with each new hire who doesn't fit
- No clear connection between behavior and consequences
Behaviors That Must Change
What we're shifting
- Leaders consistently reinforcing cultural expectations
- Accountability conversations happening in real-time
- Hiring and promotion decisions aligned with values
- Underperformance addressed quickly and fairly
- Recognition tied to behavior, not just results
The System
How we build lasting change
Infrastructure We Install
- Cultural behavior standards and definitions
- Accountability conversation framework
- Values-based hiring and interview guides
- Performance-culture alignment matrix
- Recognition and consequence systems
- Cultural health measurement tools
Training Components
Supporting the infrastructure
- Cultural leadership workshops
- Accountability conversation skills
- Values-based interviewing
- Recognition and reinforcement techniques
- Constructive confrontation skills
- Culture carrier development
Reinforcement (MMI)
Monday Morning Implementation
MMI is how this sticks. One behavior, applied in real work, reinforced weekly.
- Monthly culture focus with observable behavior targets
- Manager accountability practice sessions
- Culture carrier peer network activation
- Real-time culture calibration discussions
- Quarterly culture health reviews
Expected Outcomes
What you'll see
30
Days
- Cultural behavior standards documented and shared
- Accountability framework introduced to all managers
- Initial culture health baseline established
- First MMI cycle focused on one cultural behavior
60
Days
- Managers having accountability conversations consistently
- Hiring interviews incorporating values assessment
- Recognition systems aligned with cultural behaviors
- Visible increase in cultural behavior modeling
90
Days
- Culture accountability embedded in daily operations
- Underperformance addressed within defined timeframes
- New hires selected and onboarded for cultural fit
- Measurable improvement in culture health metrics
- Culture sustaining through natural turnover
Related Learning
Supporting courses and resources
Ready to get started?
Let's discuss how this solution can transform your organization.