Frequently asked questions
Answers to common questions about our approach, implementation, and how we work with organizations.
Most common questions
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Find answers organized by category.
Core concepts
Key terms that define our approach.
Infrastructure-First
We install the systems and rhythms that make leadership behavior consistent, before we focus on training skills.
Guide Don't Drive
The operating principle that makes coaching sustainable. Leaders enable instead of mandate.
MMI (Monday Morning Implementation)
Weekly reinforcement that turns knowledge into habits. One focus per month, practiced consistently.
Behavior That Sticks
The outcome of installed infrastructure. Leadership becomes the default, not the exception.
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